Come work with us

Brooklyn, NY

Apply Here

WE ARE:

We are an agency of makers with deep expertise in solving creative, production, and technology challenges. Our focus is on making better work, to help brands work better. We partner directly with clients to think big, build from scratch, and design for reality. From branding & design to e-commerce builds or anything in between, thelab mixes inspiration and hard work to produce results that mean

YOU ARE:

Obsessed with good quality design. Not just graphic design but, interior design, architecture, fashion, craft beer cans, and everything in between. The world around you influences you with every step. You can’t walk down the street without an inner-monologue critiquing every sign and storefront you see. Despite your obsession, you recognize that a true master never stops learning. You have absolutely no ego. Most of all, you love the pursuit of “never-achieved perfection” in your own work and enjoy making each and every new project an opportunity to outdo yourself.

Creative work

1. When it comes to design, you notice the details. Like, ALL the details. You are insanely meticulous!
2. You’re current with, and ahead of, current cultural, creative, social media and industry trends.
3. You are intimately familiar with all things social. This is a huge part of what we do. You know the best-of-the-best practices of both the organic and paid offerings of all the major platforms.
4. You don’t have to be an expert in every single thing but, you’re comfortable running projects as a team leader in the strategic, conceptual, and developmental phases of digital, print, video, web, and multimedia creative.
5. Whether it’s designing a responsive site or leveraging the latest ad formats Facebook is offering, you have a strong understanding of social platforms, current technologies, and how to get the best results for your efforts.
6. You have plenty of on-set shoot experience. You love making storyboards, moodboards, and decks for prop stylists. All to make sure you get every single “nice-to-have” shot on your shotlist.
7. You can juggle multiple projects and you take responsibility for every piece of creative that your team touches

Client relationships and presentations

1. You’re an energetic, organized, passionate presenter who can “read a room.”
2. You know the presentation deck is just as important as the creative itself and you constantly work at figuring out how to make more concise and effective decks.
3. You position yourself as a trusted source and make sure the clients know that you understand their business, brand, products, customers, and competitors.

Collaboration

1. You strategize with internal team members to anticipate problems, analyze solutions, identify alternatives, and suggest recommendations.
2. You identify each team member’s skills to delegate and share tasks and responsibilities to improve project output.
3. You know how to partner and direct copywriters to make visually compelling AND informative stories.
4. You demonstrate mature leadership and empathy in difficult team situations, leading by example, providing solutions, and giving/receiving constructive feedback with grace.

WE’LL BE:

Thrilled to have you on the team, and excited to nurture and grow your skills. We all love what we do at thelab—we pride ourselves on craftsmanship, thoughtfulness, and flexibility. We’re inherently curious. We’re scrappy problem solvers. We revel in unexpected solutions. Most of all, we’ll care about you, the work you do here, and the career we’ll help you grow.

—————————————————————————————————————————

Experience:

• 8+ years in marketing/advertising design (or equivalent quality of creative work)
• 2+ years in a senior creative role with creative management experience
• Strong strategic and conceptual skills
• Excellent personal creative portfolio
• Expert at Photoshop and all manners of digital design
• Strong web UX proficiency
• Proficient understanding of photo shoots, motion design, video editing, and best practices held within those disciplines
• Work spanning branding, cross-channel ad campaigns, with depth in digital executions including social, video, banners, and websites
• Excellent teamwork, mentoring, presentation, and client services skills
• Bonus: Would be amazing if you’re good at After Effects, Sketch, and photo retouching
• A love affair with design: We’re looking for someone who is just as obsessed as we are about beautiful typography, photography, and layout.
• Conceptual thinking: All ideas welcome. We want you to dream it up and get it made. We’re talking about everything from social-focused campaigns to TV spots.
• Grace after the 10th round: Some clients are easier than others. A big part of this job is being okay with client feedback and revisions.

Supervisory Responsibilities: You’ll be doing all of the people-wrangling things—interviewing, coaching, training, planning, assigning, delegating, encouraging, problem-solving, high-fiving, and managing —within in the context of thelab’s people-first culture, policies, procedures, and of course, applicable laws.

The above job description isn’t an all-inclusive list of duties and standards of the position. You’ve been in this industry a while, and you know that we all wear many hats, sometimes all at the same time. While juggling and spinning plates. In fact, it’s probably one of the things you love most about your job.

Brooklyn, NY

Apply Here

thelab is looking for a Digital Product Manager / Technical Producer to join our team and help execute work centered around creative and technical development of a large e-commerce platform.

We are looking for someone who will work between our clients and our internal development group to plan, scope, and write requirements for the ongoing development of e-commerce websites. The ideal candidate would have site-building experience working directly with developers in an agile environment and with product owners to create technical requirements from business needs. The person who fills this role will be the main day-to-day contact with clients.  Need experience managing projects with a large UX component, discover and wire framing component, and executing that into a Design system.

About thelab

We are a creative production agency consisting of developers, designers, writers, animators, inventors, technologists, producers, retouchers, artists, photographers, musicians, and new-media strategists, working collaboratively on projects as varied as we are. We solve creative problems as a multidisciplinary collective, and our unified goal is to produce work that both we and our clients can be fiercely proud. We rely on discipline, experimentation, perspective, and a good attitude as the key ingredients to a great creative product.

We will be

An awesome place for you to grow, in an environment that will support you. thelab is large enough to get an amazing variety of work, but small enough to be flexible in working with smaller brands and start-ups. We like to keep things interesting and have a few products of our own as well. You’ll work on a lot of different kinds of projects, and you’ll learn a lot along the way. You’ll do it with reasonable timelines, surrounded by friendly people who want to see you succeed. And you’ll generally finish your day with plenty of time left over to meet your friends for a drink – or grab one with your new team.

Responsibilities

– Engage with the Creative, Development, and QA teams, to track their progress and ensure any blockers are addressed in a timely manner

– Review deliverables, to ensure project goals have been met before delivery

– Turn client strategy and goals into project briefs and requirements

– Ensure projects stay within timelines and budget

– Develop clear and concise weekly project reports

– Participate in client meetings, take notes, and create follow-up tasks, as needed

– Stay up to speed on multiple projects and deliverables

Requirements

– Experience working on large site build projects that include strategy and taxonomy

– A Technical Producer with at least four (4) years experience managing software development using an Agile methodology

– Able to understand complex application architecture to the extent needed to troubleshoot if necessary

– Adept at writing extremely detailed and clear project documentation

– Experienced with managing small- and medium-size cross-functional teams

– Experienced with Project Management software, such as Redmine or Jira

– Proactive at managing expectations of Production, Creative, Strategic, Account, and Client teams

– Organized, with an astute attention to detail

– Experienced with creating budgets and tracking costs

– Successful at delivering projects on time, to spec, and within budget

Brooklyn, NY

Brooklyn, NY

Apply Here

Account Director with Strategic Insight

thelab is looking for an Account/Strategy Director to lead client engagements centered around brand, digital marketing, social, and website development with a focus on working closely with creative and technical team.

We are looking for a AD who can work between our client, their media agencies, and our internal creative group to plan and organize execution of the work. The ideal candidate would have experience producing, concepting, and delivering campaigns for digital display, paid social (Facebook, Instagram, and Pinterest), online video, as well as email marketing.  This role will need to have a strategic approach to building this new business, launching new products and working with a new team to set how the account with run. Experience working in QSR, restaurants/food space is ideal.

We are looking for someone who is opinionated on approach to guide our client and internal team on what works and where our greatest opportunities lie. This role will work closely with a team of designers, animators, copywriters, and developers.

About thelab

We are a creative production agency consisting of developers, designers, writers, animators, inventors, technologists, producers, retouchers, artists, photographers, musicians, and new-media strategists working collaboratively on projects as varied as we are. We solve creative problems as a multi disciplinary collective, and our unified goal is to make work for which both we and our clients can be fiercely proud. We rely on discipline, experimentation, perspective, and a good attitude as the key ingredients to a great creative product.

We will be

An awesome place for you to grow, in an environment that will support you. thelab is large enough to get an amazing variety of work, but small enough to be flexible in working with smaller brands and start-ups. We like to keep things interesting and have a few products of our own as well. You’ll work on a lot of different kinds of projects, and you’ll learn a lot along the way. You’ll do it with reasonable timelines, surrounded by friendly people who want to see you succeed. And you’ll generally finish your day with plenty of time left over to meet your friends for a drink – or grab one with your new team.

Responsibilities

• Build direct relationships and trust with local marketing teams, offering creative content production expertise and support
• ‘Go-to’ person to receive and review all briefs
• Direct liaison to track, control and advise on campaign planning
• Understanding and advising upon the client’s requirements at ideation stage
• Brief and coordinate Client/thelab teams
• Overall project delivery responsibility
• Advise on the best practice executional process and methods
• Immediate point of escalation for reservations/concerns/assurances
• Identify opportunities to advance existing client relationship
• Ensuring effective adherence to agreed SLAs, KPIs, processes, project planning, WIP reporting, QC processes etc.

To do this we feel they would need to have:

• At least 7 year’s agency and/or production experience
• An entrepreneurial attitude – driven by the will to succeed both personally and within the business, a self-starter
• A thorough knowledge of producing a broad range of content
• Excellent communication skills, both verbal and written – The ideal candidate should be comfortable communicating (written and in presentations) with senior clients from all disciplines
• Commercially aware
• Gets process and its’ importance
• Comfortable working in a very fast-paced environment
• Ability to manage multiple clients, projects and the subsequent communications
• A keen eye for detail
• Sociable, likable and willing to be part of a great team – ‘Be Good, be nice’
• A natural problem solver and innovator that can find a solution or educated response to any client requirement or request
• Impeccable attention to detail in your work, processes, presentations and written communication
• A serious passion for the work you do and driven to continually learn and improve your knowledge
• Experience in nurturing and leading teams
• Ideally likes burritos

Salary dependent on experience.

Brooklyn, NY

Apply Here

The Analytics discipline at thelab extends across digital ecosystems including experience and product design, marketing, campaign, and measurement strategy, and testing.

The Head of Analytics represents the data and analytics thinking and point of view on project teams, and with our clients. They will define the data-driven, multi-source analytics approach to develop audience and behavioral insights that will power strategic recommendations and solutions that answer our client’s challenges and needs. They develop a measurement strategy to define success metrics and tracking requirements, and they think through how data can be used to personalize experiences.

This role will be instrumental is solidifying thelab’s relationship to this data, and the Head of Analytics will work with the Executive Leadership team to implement this discipline and emphasize to all departments how it is utilized.

WHAT YOU’LL DO

• Develop end-to-end data strategy solutions for clients by bringing a hybrid lens of analytical thinking and creative strategy to develop audience insights, inform creative campaign concepting, and define the measurement and testing optimization approach, as well as the reporting strategy
• Be an ambassador for using data to inform action and power consumer experiences
• Lead, own and grow data and analytics offering within the assigned portfolio of new and existing clients
• Develop, evolve and deepen partnerships with key internal and external stakeholders
• Clearly articulate and present insights and strategies rooted in data, contributing to the overall growth of client relationships and breadth of work.

ESSENTIALS

• Experience in related digital roles at a major website, digital agency, publisher, consulting firm, financial, retail/e-commerce, CPG, or FMCG organization.
• Demonstrated ability to collaborate across disciplines and identify appropriate data sources and analyses to build an approach that will result in actionable insights and strategic recommendations.
• Ability to clean, wrangle, analyze and visualize data sets large and small, from a variety of sources including audience panels, social media performance and conversations, organic search behaviors, CRM, site behavior and pathing, e-comm, and company financial data.
• Take the lead to articulate and present insights and recommendations to creative and technical teams alike to inform strategy. Additionally, work as a partner to strategy to build a narrative that weaves data insights throughout.
• A problem solver, able to really listen and understand clients’ business questions, translate the business requirements into a learning agenda, identify the best and innovative approaches with data, and get creative with our analytics approach when necessary.

Experience working in the following areas is desired:

• Developing data-driven personas or audience segmentation to inform product or campaign strategy
• Informing user journeys with audience and channel insights
• Analyzing organic social media and search performance to identify growth opportunities and topical opportunities for content

Experience working with the following data/tools to develop insights is desired:

• Website or app behavior and pathing – Adobe Analytics (Omniture) or Google Analytics
• A/B or multivariate testing – with Optimizely or similar
• Audience segmentation and research – MRI, GWI, comScore, Simmons
• Social conversation analysis social listening platforms – such as NetBase, Brandwatch, Crimson Hexagon, etc., or use of Python to analyze language and sentiment trends
• Organic social and search performance (not media campaign performance) – through Facebook, Twitter, Instagram APIs or scraped post-level data

WHAT IT TAKES

• Able to quickly adapt to new or unfamiliar tools, data sets/sources, and problems
• Have a flexible attitude in shifting environments
• Be naturally curious and are a strong presenter
• Equally comfortable working autonomously as you are hyper-collaboratively
• Able to juggle multiple projects at once
• Work quickly but accurately, either as oversight or doing the work yourself
• Collaborate and communicate effectively with colleagues across many disciplines
• Able to nurture client relationships by representing the agency as a data expert

Brooklyn, NY

Apply Here

thelab is looking for a Senior Copywriter to join the team.  The ideal applicant is an innately curious copy nerd, a proactive sleeve-roller-upper, resilient when faced with change, and passionate about the work.

Who we’re looking for:

Creative work

1. You’re the first person the CD turns to in a brainstorm or to lead copy for critical projects and new business pitches.
2. When it comes to social media you are fluent and prolific–organic and paid, concept and execution.
3. You actively and enthusiastically mentor more junior creatives, particularly copywriters, providing opportunities for learning and growth.
4. You’re current with, and ahead of, current cultural, creative, and industry trends.
5. You can juggle multiple projects at once while maintaining the highest creative standards.

Collaboration

1. You strategize with internal team members to anticipate problems, analyze solutions, identify alternatives, and suggest recommendations
2. You collaborate with other departments, account management, strategy, and clients to ensure extraordinary work.
3. You delegate and share tasks/responsibilities to improve project output.
4. You lead by example, providing solutions, and giving/receiving constructive feedback with grace.

Qualifications: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below represent the level of knowledge, skill, and ability we’re looking for.

Experience:

• 4+ years in advertising copywriting (or equivalent quality of creative work)
• Strong strategic and conceptual skills
• Excellent personal creative portfolio
• Work spanning branding and cross-channel ad campaigns, with depth in digital and experience on shoots

Ideal but not required – experience with QSR, Food, etc. clients.  Helps if you like burritos 🙂

The above job description isn’t an all-inclusive list of duties and standards of the position. You’ve been in this industry a while, and you know that we all wear many hats, sometimes all at the same time. While juggling and spinning plates. In fact, it’s probably one of the things you love most about your job.

Brooklyn, NY

Apply Here

We are looking for an experienced front-end web developer to work with our client’s e-commerce business. The ideal candidate would have experience working closely with designers and large frontend codebases (sass, JS frameworks, package managers). We are looking for someone who is self-motivated and is able to work with a team early on in a project, plan and identify requirements, see a project through to completion, and mentor junior members of the team along the way.

About thelab

We’re an agency of makers with deep expertise in solving creative and technology challenges. Our focus is on making better work to help brands work better. From branding & design, to software builds, large-scale ecommerce or anything in between, thelab mixes inspiration and hard work to produce results that mean business. Oh, and we host a mean barbecue too.

We will be

An awesome place for you to grow and learn. We stay open-minded about ideas and make sure our technology is always up-to-date because we believe the best work gets made when we evolve our skills together. thelab is large enough to get an amazing variety of work but small enough to stay flexible and work with smaller brands and startups too—we even have a few products of our own. You’ll work on a lot of different kinds of projects, and you’ll do it with reasonable timelines, surrounded by an inclusive community who wants to see you succeed (no brogrammers, please!). And you’ll generally finish your day with plenty of time left over to meet your friends for a drink—or grab one with your new team.

You are

• A team player who thrives in a collaborative environment—no lone wolf mentalities!
• Experienced in leading teams and mentoring people
• Not afraid to fail and always looking to learn from those failures
• Able to understand different approaches and comfortable learning/using both newer and older tech when it’s a better fit
• Able to develop web functionality in TypeScript and SASS
• Able to lead complex single-page web applications with front-end frameworks, such as Angular/React/etc, and Node. A leader in architecture decisions like state management and server-side rendering.
• Able to work with APIs and have a high-level understanding of how frontends and backends interact
• Comfortable developing shared components that leverage modern JavaScript design patterns
• Able to prototype solutions with a design that can eventually scale to larger solutions
• Able to manage multiple projects and deliverables occurring concurrently during a sprint
• Experience in collaborating with a design team to create great user experiences including complex styling and animation
• Looking to work on a diverse team because you enjoy hearing different opinions and ideas

Nice to haves (Not required)

• Preference of command-line interfaces over graphical
• Knowledge of running dev environments through Docker
• Experience working in open source community and contributing changes
• Keeping up to date with the latest design tooling, such as Sketch and Avocode
• Experience in e-commerce
• Knowledge of server-side rendering techniques in Node
• Python and Django experience
• Experience with large scale Angular applications
• Experience with large scale React applications

Brooklyn, NY

Apply Here

thelab is looking for a Studio Copy Lead to join the team. The ideal applicant is a self starting, scrappy writer who sees the value in bringing creative expertise to high volume content production. You’re an innately curious copy nerd, a proactive hand-raiser, and resilient when faced with change—and you thrive in a fast-paced environment.

Who we’re looking for:

Creative work

1. You can parse a client brief and identify fruitful, strategic ways forward.
2. You pick up brand voice quickly, and can execute it in campaigns that include social, banners, emails, landing pages, OLA, print and video.
3. You have a strong background in copy optimization and SEO.
4. You are efficient, detail-oriented, and when you deliver a copy deck it’s as tight as a drum.
5. You actively and enthusiastically mentor more junior creatives and build trusted working relationships across capabilities.
6. You take responsibility for every piece of creative that you touch, owning projects from briefing to delivery.
7. You can juggle multiple projects at once while maintaining the highest creative standards.

Client relationships and presentations

1. You’re an energetic, organized, passionate presenter who can “read a room”.
2. You explore and understand the client’s business, brand, products, customers, and competitors.
3.  Clients consider you a trusted contributor and expert in your craft.

Collaboration

1. You strategize with internal team members to anticipate problems, analyze solutions, identify alternatives, and suggest recommendations.
2. You collaborate with your team, other departments, account management, strategy, and clients to ensure extraordinary work.
3. You demonstrate leadership and empathy in difficult team situations, leading by example, seeking solutions, giving/receiving constructive feedback with grace, and managing up as needed.

Qualifications: To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below represent the level of knowledge, skill, and ability we’re looking for.

Experience:

• 5+ years in digital copywriting (or equivalent quality of creative work)
• Demonstrated aptitude for leadership
• Strong strategic and organizational skills
• Excellent personal creative portfolio
• Excellent teamwork, presentation, and client services skills

The above job description isn’t an all-inclusive list of duties and standards of the position. You’ve been in this industry a while, and you know that we all wear many hats, sometimes all at the same time. While juggling and spinning plates. In fact, it’s probably one of the things you love most about your job.

Brooklyn, NY

Don’t see the perfect job for you?

Keep checking here, our LinkedIn, or feel free to send your resume to our Head of Talent if you are awesome and want to work with awesome people.