No egos.
We make cool stuff. We solve creative problems. And we love what we do. Especially this guy.
The perks.
From team outings to barbecuing on our deck overlooking the Hudson River, these are a few of our favorite things.
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Your ideas count
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Work-life balance
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Awesome team outings
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Dogs welcome
Let’s work together.
Administrative Assistant
New York
We are looking for a full-time Administrative Assistant to join our NYC office. The ideal candidate will be a team player with a can-do attitude, positive demeanor, and patience, as well as strong written and oral communication skills.
Your primary responsibilities will include:
– Reception work (answering and screening phone calls and mail, greeting and announcing visitors, etc.)
– Coordinating appointments, conference calls, and domestic/international travel logistics (flights, accommodation, car service)
– Scheduling and prepping conference rooms and ordering catering
– Proactively managing multiple internal office calendars
– Organizing and arranging internal and external events such as company outings, client events, and staff meetings
– Ordering, maintaining, and stocking the kitchen and office areas with office supplies, coffee, and other office items needed for daily operations
– Tracking and updating the database of clients and employees
– Assisting in the tracking of the company’s branded materials and assets for clients and employees
– Assisting the finance department in tracking expenses
– Supporting company remote branch offices
– Coordinating messenger services, mail, and shipping
– Scanning, copying, and creating excel documents, and helping to gather branded company materials
– Keeping the reception area and office storage rooms tidy and organized
– Performing tasks for special projects and assignments as needed by the company
You are/have:
– Able to work efficiently under pressure
– Punctual, regular, and consistent attendance
– Practical, use common sense, and anticipate company’s needs and conflicts while providing proactive solutions
– Flexible and open to challenges and changes
– A high level of attention to details and dedication to delivering high-quality results
– Able to work independently, manage time effectively, and prioritize tasks
– Accountable for tasks and not afraid of new work responsibilities
Qualifications:
– At least 1-2 years of previous related office experience
– Bachelor’s degree preferred
– Proficiency working with Mac and Google programs
– Proficiency working with Excel and Word
– Knowledge of social media platforms a plus
Senior Interactive Producer
NEW YORK
This Senior Producer leads interactive creative, production, and strategy jobs and is responsible for defining and managing timeline, budget, and scope.
With support from senior team members, the Producer will also be in charge of many of our client relationships and is expected to maintain and grow those relationships by understanding their business, identifying their needs, and understanding thelab’s role in filling those needs.
Excellent communication, planning, and organizational skills are at the core of what the Senior Producer does.
You are/have:
– Interactive Producer with at least five (5) years experience producing successful websites, apps, and online media campaigns from inception to completion
– Extensive experience with emails, banners, social, CRM and online video
– Able to define, plan, schedule and manage creative, production, and strategic projects
– Able to maintain and grow client relationships through excellent communication and creative thinking and problem solving
– Knowledgeable of UX/IA and design/development best practices
– Adept at writing extremely detailed and clear project documentation (SOW, Functional Specs, Test Cases, RFPS)
– Proactive at managing expectations of Production, Creative, Strategic and Account teams, as well as Client teams
– Organized with astute attention to detail
– Excellent interpersonal communication skills
– Experience managing small and medium sized cross functional teams
– Successful at delivering projects on time, to spec and within budget
– Experienced with creating budgets and tracking costs
– Experienced with Merlin, MS Project, MS Office, bug tracking software (e.g. Bugzilla, Jira…) or similar
Bonus if you have:
– Experience with video/photo shoot production for web content
Creative Producer
NEW YORK
We are looking for a highly motivated Creative Producer to join us at thelab. This client-facing role requires effective and professional communication between the client and agency team. This position has three primary roles, Account Management, Project Management, and Production.
The Account Management portion will include: maintaining status reports, scheduling and leading conference calls, presentation preparation, post-presentation follow-ups, etc. are just some of the daily, routine tasks. Project Management includes: using our project management system, creating and maintaining project schedules, OOP estimates, resource allocation, checking for quality control, tracking brand style updates across many projects, and keeping internal teams on-task to meet schedules. This producer should have knowledge for both digital and print production.
You are/have:
– High-volume, CRM experience including dynamic direct mail, email, print collateral and digital initiatives are mandatory.
– Energetic with a positive attitude towards work
– Define, plan, schedule and manage creative, production, and strategic projects
– Proactive at managing expectations of Production, Creative, Strategic and Account teams, as well as Client teams
– Strong project management and organizational skills, and an attention to detail, accuracy and follow-up
– Successful at delivering projects on time, on brief, and within budget
– Experienced with creating budgets and tracking costs
– Experienced with project management software
– Demonstrated ability to learn quickly
– Proficient computer skills
Senior Front-End Developer
NEW YORK
We’re hiring a Mid or Senior level Front-end Developer to join our growing development group. This candidate will have an opportunity to work on a large variety of projects for some of the world’s most recognizable brands, including websites, e-commerce, mobile/tablet/web hybrid apps, and online media.
Who you are:
– Strong experience with Sass.
– Experience with React component styling and/or building reusable styling frameworks.
– Experience with Typescript as well as being comfortable with building React components.
– Able to self-identify areas of improvement for refactoring.
– Able to mentor less-experienced FE developers.
– Able to work with design team and provide insights on design implementation.
– 3+ years of relevant experience
We will be: an awesome place for you to grow, in an environment that will support you. thelab is large enough to get an amazing variety of work, but small enough to be flexible in working with smaller brands and start ups. You’ll work on a lot of different kinds of projects, and you’ll learn a lot along the way. You’ll do it with reasonable timelines, surrounded by friendly people who want to see you succeed. A successful candidate will have a passion for technology and is eager to work alongside and learn from experienced development leads.
Video Editor
NEW YORK
We’re looking for a Video Editor (+3 years relevant experience) to join our team in our NYC office. We are looking for a candidate that loves what they do, is excited about joining a growing team and most importantly is a pleasure to work with.
We’ll be:
Thrilled to have you on the team, and excited to nurture and grow your skills. We all love what we do at thelab—we pride ourselves on craftsmanship, thoughtfulness, and flexibility. We’re inherently curious. We like to solve problems. We enjoy a good BBQ (veggie burgers too, y’all). We aim for work/life balance and keep a fairly reasonable schedule. Most of all, we’ll care about you, the work you do here, and the career we’ll help you grow.
Your primary responsibilities will include:
– Digitizes and organizes all footage for use in videos
– Provides creative input on initial scripts and throughout post-production
– Selects the most effective shot of a scene in terms of look, story relevance or continuity
– Edit footage according to tight scripts and storyboards or loose production guidelines
– Addresses all agency and /or client cut changes throughout the approval process
– Responsible for delivering the final product to the required specifications
– Archives all footage at the wrap of each job
– Maintains all edit equipment, trouble shoots problems, and actively facilitates repairs
– Maintain proper file structure and approach allowing for future edits / adaptations
– Owns any other duties/responsibilities assigned by supervisor
– Some long hours and travel may be required
You are/have:
– Creative skills and ability to concept incorporating current technologies and creative forms
Strong working knowledge of industry-standard multimedia production technology, including software and hardware
– Able to work under pressure and under deadlines, with strong follow through abilities
– Well-organized, detail-oriented, flexible and helpful, able to multi-task, self-starter
-Solid communication skills and ability to work cohesively as part of a team
– Proficient in digital photo and video cameras and systems
– Competence with working in shared network environments and structured file systems
Qualifications:
– 3-5 years of experience and/or training and highly skilled in digital editing systems.
– Competence in video editing systems including, but not limited to AfterEffects, FinalCut, Premiere, and related plug-ins and enhancement packages
– Working ability in Adobe Creative Suite Software
– Must demonstrate sophisticated aesthetic, technical skill, and knowledge of current media trends
Mid-Level Copywriter
NEW YORK
We’re looking for a copywriter with 3-5 years of experience to join us in our New York City office. In this role, you’ll be the lead writer on one of our largest accounts, and responsible for ensuring a consistent brand voice across all mediums: website, email, banner ads, social, and video. This is a mid-level position where you’ll help manage client communications, lead presentations, and mentor the Junior Copywriter on the team. Beyond this core account, you’ll also have the opportunity to work on other projects and accounts.
You’ll be/have:
-A digital copywriting background in everything from website launches to banner ads
-Comfortable jumping right in and taking ownership of a brand voice
-Strong attention to detail and project management skills, and ability to balance the priorities and needs of multiple time-sensitive projects
-A collaborative team player who’s willing to go above and beyond when necessary
-Excited to help mentor junior team members
-Excellent client-facing and presentation skills
-Proactive about working with team producers to ensure timely delivery of projects
-A strong portfolio that details your specific involvement in the projects presented
-A sleep and wellness enthusiast
We’ll be: thrilled to have you on the team. We all love what we do at thelab—we pride ourselves on craftsmanship, thoughtfulness, and flexibility. We’re inherently curious. We like to solve problems. We love a good BBQ (veggie burgers too, y’all). We aim for work/life balance and keep a fairly reasonable schedule. Most of all, we’ll care about you, the work you do here, and the career we’ll help you grow.
Digital Producer
NEW YORK
We will be: an awesome place for you to grow, in an environment that will support you. thelab is large enough to get an amazing variety of work, but small enough to be flexible in working with smaller brands and start-ups. We like to keep things interesting and have a few products of our own as well. You’ll work on a lot of different kinds of projects, and you’ll learn a lot along the way. You’ll do it with reasonable timelines, surrounded by friendly people who want to see you succeed. And you’ll generally finish your day with plenty of time leftover to meet your friends for a drink. Or grab one with your new team.
Responsibilities
– Manage both small and large-scale projects
– Ensure projects stay within timelines and budget
– Participate in client meetings, take notes and create follow up tasks as needed
– Engage with the Creative, Development, and QA teams to track their progress and ensure any blockers are addressed in a timely manner
– Communicate with Senior Producers on a daily basis on overall project health
– Attend weekly resource planning meetings
– Review deliverables to ensure project goals have been met before delivery
– Develop clear and concise weekly project reports
– Stay up to speed on multiple projects and deliverables at once
– Assist in turning client strategy and goals into project briefs
You Are:
– Interactive Producer with at least five (5) years experience producing successful websites, apps, and online media campaigns from inception to completion
– Extensive experience with emails, banners, social, CRM and online video
– Able to define, plan, schedule and manage creative, production, and strategic projects
– Able to maintain and grow client relationships through excellent communication and creative thinking and problem solving
– Knowledgeable of UX/IA and design/development best practices
– Adept at writing extremely detailed and clear project documentation (SOW, Functional Specs, Test Cases, RFPS)
– Proactive at managing expectations of Production, Creative, Strategic and Account teams, as well as Client teams
– Organized with astute attention to detail
– Excellent interpersonal communication skills
– Experience managing small and medium-sized cross-functional teams
– Successful at delivering projects on time, to spec and within budget
– Experienced with creating budgets and tracking costs
– Experienced with Merlin, MS Project, MS Office, bug tracking software (e.g. Bugzilla, Jira…) or similar
Bonus if you have:
– Experience with video/photo shoot production for web content
Mid Level Digital Producer
NEW YORK
We are a creative production agency, which consists of developers, designers, writers, animators, inventors, technologists, producers, retouchers, artists, photographers, musicians, and new-media strategists working collaboratively on projects as varied as we are. We solve creative problems as a multi-disciplinary collective, and our unified goal is to make work for which both we and our clients can be fiercely proud. We rely on discipline, experimentation, perspective, and a good attitude as the key ingredients to a great creative product.
thelab is looking for a Digital Producer to work within thelab’s production team. This individual will lead creative and production of online media and e-marketing jobs, including banners, emails, and landing pages.
The Producer will also be in charge of many of our client relationships and is expected to maintain and grow those relationships by understanding their business, identifying their needs, and understanding thelab’s role in filling those needs.
Excellent communication, planning, and organizational skills are at the core of what the Digital Producer does.
Who you are:
– Interactive Producer with at least three (3) years experience producing successful online media campaigns from inception to completion
– Able to define, plan, schedule and manage creative, production, and strategic projects
– Able to maintain and grow client relationships through excellent communication and creative thinking and problem solving
– Thorough understanding of media buys and advertising specifications
– Knowledge of various ad networks and ESPs
– Knowledgeable of UX/IA and design/development best practices
– Adept at writing extremely detailed and clear project documentation
– Ability to identify opportunities to enhance internal processes, workflows, and project standards
– Proactive at managing expectations of Production, Creative, Strategic and Account teams, as well as Client teams
– Organized with astute attention to detail
– Excellent interpersonal communication skills
– Excellent at managing small and medium-sized cross-functional teams
– Successful at delivering projects on time, to spec and within budget
– Experienced with creating budgets and tracking costs
– Experience producing videos, websites or mobile apps a plus
Junior Designer / Presentation Designer
NEW YORK
Thelab is seeking a Junior Designer/Presentation Designer to support our creative team. Nimble and creative, the Presentation Designer is responsible for crafting effective, dynamic, and engaging presentations that reflect thelab’s commitment to thoughtful design. This person will work in close collaboration with senior creative management. While this role will focus on presentation design to begin, we’re looking for someone who’s passionate about their craft and looking to evolve their skillset.
We’re looking for someone who is/can:
– A dedicated problem solver with a strong grasp of typography and layout
– Produce toolkits, style guides, and templates in InDesign, Google Slides, and Keynote
– Create key presentation content, including typography, layout, icons, diagrams, charts, and graphs
– Support multidisciplinary teams to develop engaging presentations and related collateral
– Maintain the integrity of global presentation templates
– Detail-oriented individual who reviews his/her work carefully and ensures all presentations are consistent, accurate, and impactful
– Able to translate complex information into easy-to-understand designs
– Frequently share design tools, presentation best practices, and creative resources to support the team’s ongoing development
– Support non-presentation design requests, as needed
You’ll have/be:
– 1-3 years of experience within a design-driven environment. Agency experience a plus.
– BA/BFA in Communications Design, Graphic Design, or equivalent professional experience
– Strong command of Adobe Creative Cloud (Illustrator, Photoshop, InDesign, Bridge)
– Expertise in Microsoft Office (PowerPoint, Word, Excel), Google Slides, and Keynote
– Web design and motion graphics experience a plus
– Strong interpersonal and communication skills
– Deadline driven and organized with an enthusiasm for collaboration
– Work well in a fast-paced environment
– Ability to uphold brand and style guidelines
– Self-starter and solutions oriented
Portfolio link required for all applications.
Junior Producer Trainee
NEW YORK
Description
We’re looking for four applicants to join the inaugural class of labcamp, a three-year paid program where we’ll mentor the next generation of producers. Producers at thelab own client relationships and projects from start to finish. This program will train you in the variety of skills required for the role, such as project management, client services, and more. From print, digital, and video to creative and web development, you’ll become well-versed in all our departments and disciplines, helping to unite our diverse staff, represent our company, and execute world-class work.
Successful applicants will be hard-working, driven people with a positive attitude who are looking to break into the industry.
Salary
Salary milestones are transparent and the same for all participants, so you’ll know what you’ll be making each year of the program. Details will be provided upon invitation to the interview process.
Objective
This program will immerse you in all of thelab’s departments and capabilities, providing you with a comprehensive understanding of how a creative production agency functions. The first year of the program will expose you to a wide variety of clients, mediums, and workflows. After year one, we’ll begin to transition you into the department or account that you’ve shown strength in.
How it Works
– You and three peers will start this hands-on entry-level development program at the same time.
– A 3-year commitment is required.
– During your first year, you’ll spend three months with each of the four main departments of our agency.
– At the end of each period, there will be formal reviews and feedback sessions with the project sponsors.
– At the end of each period, you’ll present your learnings with your peers and the program leads.
– After year one, you’ll be assigned to a single department or account, based on what you’ve shown a propensity toward and the company’s needs.
You’ll Be/Have
– An interest in advertising, project management, developing client relationships, and all things digital
– Organized with excellent attention to detail
– Strong communication skills, including written, verbal, and an empathetic disposition
– A team player who is also willing to go above and beyond when necessary
– Excited by new challenges and opportunities to learn
– Interested in learning and mastering new software
– Take ownership of your work and always strive to improve
– A self starter who isn’t afraid to research a problem yourself and ask questions
– A recent college grad or someone who is looking for a career change
– Ego free
– Cover letter explaining your interest in the role. We want to understand who you are and why your personality will be a good fit for the company.
About thelab
We’re an agency of makers with deep expertise in solving creative, production and technology challenges. Our focus is on making better work to help brands work better, and our production roots ensure that every great idea gets delivered right. From branding & design, photoshoots and video production, ecommerce builds or anything in between, thelab mixes inspiration and hard work to produce results that mean business. Oh, and we host a mean barbecue too.
IT/Software Support Technician
NEW YORK
IT/Software Technician will report to the Director of IT [full-time opportunity]
Qualifications
Must have a minimum of 3 years experience working in an application/hardware support role.
Must have a minimum of 3 years experience in a Mac oriented help desk environment, creative agencies.
Design/Prepress/Print industry related experience and a clear understanding of industry terms.
Understanding of marketing processes in both retail and corporate sectors with skills on both Mac and PC platforms.
Experience with supporting custom hosted applications and software development a plus.
Experience with JAMF Software Casper suite administration, font management, Adobe Creative Cloud Suite GMG, and familiarity with Linux servers a plus
Excellent organizational skills, attention to detail and promptness.
Training experience would be an advantage, but not necessary.
Aptitude to multitask and learn new tasks fast.
Must have a positive attitude; possess strong written and oral communication skills.
Comfortable working autonomously.
Key Responsibilities
1st level help desk/support for mainly Macintosh workstations, including hardware, software and networking.
Provide 1st level support for varied online productions workflow systems, including training of clients and users.
Maintain workstations, including updates, imaging and distribution of new machines.
Data management of production servers – work with production department to move data when needed.
Communicate and coordinate with vendors and software developers.
Administer e-mail users via Google Apps and setup of mobile device clients
Provide ongoing training and support to both internal and external clients at various locations
Create, edit and update training materials and manuals.
Key Attributes
High level organizational and communication skills
Strong Troubleshooter and problem Solver
Work calmly under pressure and maintain composure
Excellent customer service and people skills
Takes ownership of projects
Frontend and eCRM Developer (Full-Time Opportunity)
NEW YORK
thelab is looking for a frontend and eCRM developer to work out of our New York office. This candidate will have an opportunity to work on a large variety of projects for some of the world’s most recognizable brands.
Who you are:
· Frontend developer with 3 – 5 years experience producing successful eCRM campaigns
· Strong experience with a variety of ESPs, including Cheetah Mail and Adobe
· Understanding of e-mail design best practices for both desktop and mobile
· Experience developing e-mail campaigns for both desktop and mobile
· Experience with a responsive email platform such as foundation for email
· Understanding of testing platforms such as Litmus
· Experience working in an agile, autonomous environment
· Working knowledge of job and ticket tracking platforms like Jira and Redmine
· Ability to help with project estimation
· Organized with astute attention to detail
· Excellent interpersonal communication skills
· Successful at delivering fast-paced projects on time, to spec and within budget
Bonus skills:
· Experience with development of small responsive landing pages and websites
· Experience with Sass, bem, flexbox, css grid
· Experience with web standards, JavaScript, and related libraries and frameworks
· Working knowledge of git
What About Me?
NEW YORK
If you’re interested in working with us, but don’t see a job listing that matches your qualifications, we still want to hear from you. Our needs are ever-changing, and even if there’s not the right role right now, we’ll keep you on file for when the perfect spot opens up. Don’t be shy—let’s start the conversation.
P.S. We heart freelancers too!
